Cancellation Policy



NOTE:

If you fail to call and cancel any reservation, cancellation fees equal to the value of the reservation will be charged and you will be required to pay a non-refundable deposit when making another reservation.


NON-HOLIDAY CANCELLATION FEES


CANCELLATION FEES WILL BE CHARGED FOR FAILURE TO CANCEL YOUR RESERVATIONS AT LEAST 24 HOURS PRIOR TO DATE OF ARRIVAL. THESE FEES WILL BE EQUAL TO A 3 NIGHT MINIMUM VISIT FOR ALL PETS FOR WHICH RESERVATIONS ARE MADE.


HOLIDAY CANCELLATION FEES


CANCELLATION FEES WILL BE CHARGED FOR FAILURE TO CANCEL YOUR RESERVATIONS AT LEAST 48 HOURS PRIOR TO DATE OF ARRIVAL. IF LESS THAN 24 HOURS NOTICE IS GIVEN FEES WILL BE EQUAL TO THE TOTAL VALUE OF THE RESERVATION FOR ALL PETS FOR WHICH RESERVATIONS ARE MADE.


WE DO NOT RECEIVE PETS ON THE FOLLOWING HOLIDAYS:


  • New Years Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day


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1815 Klein Rd, Harpersville AL 35078



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